We adopt telework in anticipation of the health crisis
Isabel Rosales Nanne, is the executive director of the Pronto BPO call center company, is a university professor and also has experience in corporate market risk management, in advising on Corporate Banking and an analyst of Investments acquired in international banking institutions.
Her vision led the company to anticipate the crisis, and thus became the first call center in Guatemala to implement the work modality at the beginning of March 2020: two weeks before economic activities in the country were closed. By the time that happened, 95% of the operators were already working from their homes.
They have also evolved and also offer new services for mass contact centers on social networks and mobile applications.
“This achievement belongs to the team that is in charge of software development, which works to integrate the call center operation to the client’s needs and offer the best tool that is adaptable to their objectives and goals,” stresses Rosales Nanne.
In addition, Pronto BPO offers job opportunities for young people and bets on female talent. 64% of its work team is made up of women, with the opportunity for empowerment that the company offers at all levels.
For this year, for all their strengths and, especially, for the cutting-edge technology implemented in process control, they plan to expand services for European companies, which is why the opening of the headquarters in Honduras is expected, said Rosales Nanne.