At Pronto PBO we can handle Chat and Email for the different…
At Pronto BPO we believe that your success is our success, every client is important no matter the size. We are a multi-lingual Contact Center & BPO with locations in Guatemala, El Salvador, Honduras and soon USA. We know that in order to manage and help improve your business, we need to know how it works and that is why everyone is involved, including the CEO, in every account that we handle.
A great deal of effort and thought goes into every detail of the process so we can become a true extension of your company. We believe in long-term relationships by achieving metrics and maintaining high levels of service so you can reach your business goals.
We are a company we would want to do business with and that is why you will never be just another customer at Pronto BPO. Come Join us
CORE VALUES & PRINCIPLES OF OUR WORK
Honesty, Responsibility, Passion, Innovation, Excellence, Efficiency & Respect.
We establish a connection with our clients with a view to improving operational quality, customizing every detail of the process and giving them the importance, they require.
We manage to keep up with innovation in all areas, modifying elements that we already have or creating total new elements to improve operational process and keep being competitive in the industry.
We based on a strategic evaluation after analyze skills, controls and systems to design a solution based on the goal we want to achieve. We trained the work team and give them knowledge to carry out the procedures accurately. After planning, pilots are carried out to ensure the achievement of the objectives and all this process to validating the results and finally make it happen.
Carrying out the processes with the best quality, achieving the sum of outstanding actions and giving better results than expected, this are our most notable feature and it is our own personal goal.
WHY PRONTO BPO
We characterized of being one of the few Multi-linguals Contact Center in Guatemala. Maintaining a high level of English competency being able to service in English and Spanish with the same agent.
We conduct ourselves with efficiency, speed of response, attention to detail, trust, information provision, monitoring, and all the processes that compete with the operation, just to cover the needs of our customers.
BUSINESS PROCESS OUTSOURCING (BPO)
The main objective is to help in the implementation of technological solutions that support PRONTO BPO’s business line, as well as to advise the institution on processes that may affect its performance and management.
Solutions, responsible for meeting and raising the requirements of the institution and designing the user experience of the solutions.
-Platform operating systems: Backend and Rendering Cent OS 7, NODE JS, APACHE or Nginx as required.
Use of platforms: Linux, Windows and Macos since it is a cloud-based web application (PWA)
-The main USE browsers: Chrome, Safari, Opera, EDGE, Mozilla Firefox. All Chromium-based browsers.
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Mentions & Testimonials
Pronto BPO in numbers
The ones who are crazy enough to think they can change the world, are the ones that do.
From our blog
Best practice strategies for enhancing customer satisfaction, employee experience and minimizing customer effort. Take a look: https://www.designinnovationglobal.com/events-chief-experience-officer-exchange?mac=CMIQ_Events_Title_Listing&utm_medium=Portal&utm_source=ccw-digital
We adopt telework in anticipation of the health crisis Isabel Rosales Nanne, is the executive director of the Pronto BPO call center company, is a university professor and also has…
Thanks to the pandemic, the digital era has come a long way to be able to connect and continue working remotely, improving our business platforms and continue our operations without…
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Hey! We are looking forward to start a project with you!
We firmly believe in finding solutions to each obstacle and we assure you that we will find a way to achieve your goals.
Let’s make it happen.