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At Pronto PBO we can handle Chat and Email for the different…
At Pronto BPO we believe that your success is our success, every client is important no matter the size. We are a multi-lingual Contact Center & BPO with locations in Guatemala, El Salvador, Honduras and soon USA. We know that in order to manage and help improve your business, we need to know how it works and that is why everyone is involved, including the CEO, in every account that we handle.
A great deal of effort and thought goes into every detail of the process so we can become a true extension of your company. We believe in long-term relationships by achieving metrics and maintaining high levels of service so you can reach your business goals.
We are a company we would want to do business with and that is why you will never be just another customer at Pronto BPO. Come Join us
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Honesty, Responsibility, Passion, Innovation, Excellence, Efficiency & Respect.
We establish a connection with our clients with a view to improving operational quality, customizing every detail of the process and giving them the importance, they require.
We manage to keep up with innovation in all areas, modifying elements that we already have or creating total new elements to improve operational process and keep being competitive in the industry.
We based on a strategic evaluation after analyze skills, controls and systems to design a solution based on the goal we want to achieve. We trained the work team and give them knowledge to carry out the procedures accurately. After planning, pilots are carried out to ensure the achievement of the objectives and all this process to validating the results and finally make it happen.
Carrying out the processes with the best quality, achieving the sum of outstanding actions and giving better results than expected, this are our most notable feature and it is our own personal goal.
WHY PRONTO BPO
We are not a huge bureaucratic company. We are a mid-size company that can provide the individual attention you need and want from a partner.
We will provide you with a personalized service that exceeds your needs. You will never be just another customer
Some of our collaborators have lived or spent time in the United States, and all are familiar with American TV, sports, movies and culture.
We characterized of being one of the few Multi-linguals Contact Center in Guatemala. Maintaining a high level of English competency being able to service in English and Spanish with the same agent.
97% of human talent retention. Highest in Guatemala. Happy employees will be more productive and be more positive interactions with your customers.
Our Guatemala headquarters location is less than a 3-hour flight from US. We also have offices in El Salvador and Honduras all located in a U.S. time zone. Soon to open our offices in US.
At Pronto PBO we can handle Chat and Email for the different…
The personal experience a customer has with a service or product is…
Sales is one of our greatest strengths. We have the experience to…
Pronto BPO consider customer service a top priority in every campaign. From…
The main objective is to help in the implementation of technological solutions that support PRONTO BPO’s business line, as well as to advise the institution on processes that may affect its performance and management.
Solutions, responsible for meeting and raising the requirements of the institution and designing the user experience of the solutions.
A programming language is a set of symbols and codes used to guide the programming of structures in web development.
Set of tools that allow the programmer to create or develop computer programs in a specific programming language. It is made up of the following elements: Text editors. Compilers.
End-to-End Encryption, Token JWT RFC 7519, Modular View Controller and Model,
Strict use in Javascript and MySQL, API REST FULL Encryption, Normalization, OSI Models for data We use Git for application version control.
-Platform operating systems: Backend and Rendering Cent OS 7, NODE JS, APACHE or Nginx as required.
Use of platforms: Linux, Windows and Macos since it is a cloud-based web application (PWA)
-The main USE browsers: Chrome, Safari, Opera, EDGE, Mozilla Firefox. All Chromium-based browsers.
Training courses are a great tool to obtain notable improvements personally and…
For this service, we have experienced professionals who are duly updated on…
The path that leads to total quality creates a new culture, establishes…
With our recruiting and staffing services, you minimize special project costs and…
Best practice strategies for enhancing customer satisfaction, employee experience and minimizing customer effort. Take a look: https://www.designinnovationglobal.com/events-chief-experience-officer-exchange?mac=CMIQ_Events_Title_Listing&utm_medium=Portal&utm_source=ccw-digital
We adopt telework in anticipation of the health crisis Isabel Rosales Nanne, is the executive director of the Pronto BPO call center company, is a university professor and also has…
Since March 13, Guatemala presented the first case of Covid19. And we began to send our agents and staff to their houses for protection. We managed to send 90%…
Pronto in El Salvador We are growing, and we do it for our neighboring country. El Salvador opened the doors for us this 2019, we have Pronto BPO offices there.…
Customer Relationship Expo !! We’re going to the expo in Madrid! You can register on their website: https://lnkd.in/gfsZuHr . . . . .
OSX Summit $ Expo We would like to personally invite you to visit us at OSX London exhibiting and conference on stand 16. Registration is free of charge – http://bit.ly/2Wufu5B Venue: 1…
The Contact Center and multilingual bpo PRONTO BPO is part of TOP Companies’ Top + America 2022 Ranking, a position that confirms that it is one of the most important…
The Guatemalan company with more than 15 years of being a specialist in customer service, with highly qualified human talent and born with the philosophy of generating jobs to collaborate…
Dealing with customers who have a reputation for paying late or not paying can be a difficult and complicated process that can be time consuming, especially if they…
Thanks to the pandemic, the digital era has come a long way to be able to connect and continue working remotely, improving our business platforms and continue our operations without…
What does an all-inclusive workstation rental service consist of: set-up, furniture and operation? Planning and carrying out the project of functional offices requires investing a lot of time, effort and…
Contact centers are growing in importance, as customers increasingly expect organizations to be consistently available on various channels, not just over the phone. You can find many solutions and complement…
Learn more about our business from the article made by Summa Magazine!Read the full article here: https://revistasumma.com/revista-summa-digital-edicion-331/ With more than 15 years of experience in customer service call center implementation,…
Did you know? We are an Award Winning Call Center & BPO!!Over the past years, a new technology, unique in Guatemala, has been implemented that allows us to develop new…
Our headquarters are in Guatemala City, and we have managed to expand to our neighbor country, El Salvador. We are excited about the growth we have had thanks to our…
We are the only Call Center in Guatemala and El Salvador that did not have any downtime while moving operations to each home of our workers. Getting 90% of…
We firmly believe in finding solutions to each obstacle and we assure you that we will find a way to achieve your goals.
Let’s make it happen.
+502 2414-4444 GT
+503 2566-8999 SV
+504 2512-3636 HN
sales@prontobpo.com
Avenida Reforma 6-39 zona 10 Centro Corporativo Guayacán Guatemala, Guatemala
18 calle 24-69 zona 10 Centro Empresarial Zona Pradera Torre ll Quinto Nivel Guatemala, Guatemala
Centro de Negocios Kinetika,
Calle El Carmen y 17 avenida norte, Santa Tecla, El Salvador
Avenida La Paz, Parque Comercial Los Proceres. Centro Comercial Novacentro, 9no nivel, Oficina 1088, Tegucigalpa Honduras