ABOUT US

In addition of being a Contact Center, BPO and Software Developers, we are specialized consultants with the best highly qualified Human Talent. 

OUR COMMITMENT

Become the best option for our clients as we add value to their business through innovation and quality services. Making the difference by streamlining process with the qualified and committed staff utilizing the best technology solutions to ensure excellent performance.

VALUES

Honesty, Responsibility, Passion, Innovation, Excellence, Efficiency & Respect.

Principles of our work

01.

Quality

We establish a connection with our clients with a view to improving operational quality, customizing every detail of the process and giving them the importance, they require.

02.

Integrity

We manage to keep up with innovation in all areas, modifying elements that we already have or creating total new elements to improve operational process and keep being competitive in the industry.

03.

Innovations

We based on a strategic evaluation after analyze skills, controls and systems to design a solution based on the goal we want to achieve. We trained the work team and give them knowledge to carry out the procedures accurately.  After planning, pilots are carried out to ensure the achievement of the objectives and all this process to validating the results and finally make it happen.

04.

Safety

Carrying out the processes with the best quality, achieving the sum of outstanding actions and giving better results than expected, this are our most notable feature and it is our own personal goal.

Our services

We conduct ourselves with efficiency, speed of response, attention to detail, trust, information provision, monitoring, and all the processes that compete with the operation, just to cover the needs of our customers. 

img001-25

Contact Center & BPO

  • Station Rental
  • Customer Service
  • Sales
  • Collections
  • Service Desk
img001-8

Specialized Consultant

  • Quality Control
  • Specialized in each area
  • Strategy Generator and Call to Action
img001-6

Software Development

  • Technical support
  • Apps
img001-1

Human Resources

  • Trainings
  • Recruitment

BUSINESS PROCESS OUTSOURCING (BPO)

SAY HELLO TO YOUR BEST NEW ALLY

And goodbye to so many problems. Experience you can trust, service you can trust.



    Mentions & Testimonials

    "We have worked in the operating sector of Customer Service, Sales, Back Office, Collections and Portfolio Recovery, obtaining excellent results in all areas. It should be mentioned that it is a company that stands out and fully fulfills its values respect, responsibility, order, passion, teamwork and honesty.!"
    Cargo Expresso
    Otto Arenas
    "When we started the alliance with Grupo Tellamo, we had been working with another partner in Guatemala. Under Grupo Tellamo, we have managed to achieve more consistent service delivery and growth and we have felt more confident in our ability to direct our operations in accordance with local customs and laws, as well as in line with the values ​​of our own company."
    Prialto, Inc
    Eric Taussig
    "We highly recommend Grupo Te Llamo, S.A., which has provided us with the Call Center service for Express Cargo since September 2015. In this time through the telephone office calls have been answered from our clients and we have had an excellent quality of response, reaching the levels of care required by our organization."
    Grupo Almo
    Alicia del Pila Lozano
    "In the time we have worked with Pronto Bpo, 4.7 million calls have been answered, in addition to this we are provided to reply service in social media messages. We have had a good quality of response and achieved the levels of attention required by our organization.!"
    Logo-ENERGUATE_Mesa-de-trabajo-1-scaled-1.jpg
    Energuate
    Mellany Del Pilar Sancé

    Pronto BPO in numbers

    The ones who are crazy enough to think they can change the world, are the ones that do.

    0 +
    Of calls per year​

    0 %
    Sales through digital platforms

    0 %
    Level of customer satisfaccion​

    0 +
    Projects​

    0 %
    Human talent retention​

    From our blog

    Get in touch

    Hey! We are looking forward to start a project with you!

    We firmly believe in finding solutions to each obstacle and we assure you that we will find a way to achieve your goals.

    Let’s make it happen.

    Call us

    +502 2414-4444
    +503 2566-8999

    Location 1 Guatemala

    Avenida Reforma 6-39 zona 10 Centro, Corporativo Guayacán Guatemala, Guatemala

    Location 2 Guatemala

    18 calle 24-69 zona 10 Centro Empresarial Zona pradera Torre ll Quinto Nivel Guatemala, Guatemala

    Location EL Salvador

    Centro de Negocios Kinetika,
    Calle El Carmen y 17 avenida norte, Santa Tecla, El Salvador

    Mail

    sales@prontobpo.com