BACK OFFICE
At Pronto PBO we can handle Chat and Email for the different requirements our clients may have. We offer customer service, sales and technical support, maintaining high CSAT scores in these channels.
Read more
ABOUT US
At Pronto BPO we believe that your success is our success, every client is important no matter the size.
We are a multi-lingual Contact Center & BPO with locations in Guatemala, El Salvador, Honduras and soon USA.
We know that in order to manage and help improve your business,
we need to know how it works and that is why everyone is involved, including the CEO, in every account that we handle.
A great deal of effort and thought goes into every detail of the process so we can become a true extension of your company.
We believe in long-term relationships by achieving metrics and maintaining high levels of service so you can reach your business goals.
We are a company we would want to do business with and that is why you will never be just another customer at Pronto BPO. Come Join us
.
GT
SV
HN
USA
SOLUTIONS
We conduct ourselves with efficiency, speed of response, attention to detail, trust, information provision,
monitoring, and all the processes that compete with the operation,
just to cover the needs of our customers.
CORE VALUES & PRINCIPLES OF OUR WORK
Honesty, Responsibility, Passion, Innovation, Excellence, Efficiency & Respect.
01.
Quality
We establish a connection with our clients with a view to improving operational quality, customizing every detail of the process and giving them the importance, they require.
02.
Integrity
We manage to keep up with innovation in all areas, modifying elements that we already have or creating total new elements to improve operational process and keep being competitive in the industry.
03.
Innovations
We based on a strategic evaluation after analyze skills, controls and systems to design a solution based on the goal we want to achieve. We trained the work team and give them knowledge to carry out the procedures accurately. After planning, pilots are carried out to ensure the achievement of the objectives and all this process to validating the results and finally make it happen.
04.
Safety
Carrying out the processes with the best quality, achieving the sum of outstanding actions and giving better results than expected, this are our most notable feature and it is our own personal goal.
WHY PRONTO BPO
We are not a huge bureaucratic company. We are a mid-size company that can provide the individual attention you need and want from a partner.
We will provide you with a personalized service that exceeds your needs. You will never be just another customer
Some of our collaborators have lived or spent time in the United States, and all are familiar with American TV, sports, movies and culture.
We characterized of being one of the few Multi-linguals Contact Center in Guatemala. Maintaining a high level of English competency being able to service in English and Spanish with the same agent.
97% of human talent retention. Highest in Guatemala. Happy employees will be more productive and be more positive interactions with your customers.
Our Guatemala headquarters location is less than a 3-hour flight from US. We also have offices in El Salvador and Honduras all located in a U.S. time zone. Soon to open our offices in US.
Our services
We conduct ourselves with efficiency, speed of response, attention to detail, trust, information provision, monitoring, and all the processes that compete with the operation, just to cover the needs of our customers.
TECHNICAL SUPPORT
The personal experience a customer has with a service or product is of great value. We focus on first call resolution to ensure a good experience for every customer that calls in. We make sure that when our agents finish their training they leave as experts so that they can solve any scenario.
SALES
Sales is one of our greatest strengths. We have the experience to be able to meet and exceed the established goal. We achieve this by hiring our agents with great experience but also by keeping them highly motivated and with regular training sessions. We have outperformed our customer’s own sales teams.
CUSTOMER SERVICE
Pronto BPO consider customer service a top priority in every campaign. From the moment they start training, they are instilled with a customer service culture that matches the values of our company. They are also frequently audited to ensure that they are able to provide the assistance the customer expected when they contacted us.
∙ Billing Support
∙ Account Inquiries
∙ Claims Processing
∙ Complaint and Problem Resolution
∙ Order Management
BUSINESS PROCESS OUTSOURCING (BPO)
QUALITY ACCURACY
The path that leads to total quality creates a new culture, establishes and maintains leadership, develops staff and makes them work as a team in addition to focusing total quality efforts.
RECRUITMENT
With our recruiting and staffing services, you minimize special project costs and short-term staffing needs by hiring local or remote resources.
the answer are
you looking for
Mentions & Testimonials
"We have worked in the operating sector of Customer Service, Sales, Back Office, Collections and Portfolio Recovery, obtaining excellent results in all areas.
It should be mentioned that it is a company that stands out and fully fulfills its values respect, responsibility, order, passion, teamwork and honesty.!"
Cargo Expresso
Otto Arenas
"When we started the alliance with Grupo Tellamo, we had been working with another
partner in Guatemala. Under Grupo Tellamo, we have managed to achieve more consistent
service delivery and growth and we have felt more confident in our ability to direct our operations
in accordance with local customs and laws, as well as in line with the values of our own company."
Prialto, Inc
Eric Taussig
"We highly recommend Grupo Te Llamo,
S.A., which has provided us with the Call Center service for Express Cargo since
September 2015.
In this time through the telephone office calls have been answered from our
clients and we have had an excellent quality of response, reaching the
levels of care required by our organization."
Grupo Almo
Alicia del Pila Lozano
"In the time we have worked with Pronto Bpo, 4.7 million calls have been answered, in addition to this we are provided to reply service in social media messages.
We have had a good quality of response and achieved the levels of attention required by our organization.!"
Energuate
Mellany Del Pilar Sancé
Pronto BPO in numbers
The ones who are crazy enough to think they can change the world, are the ones that do.
0
+
Of calls per year
0
%
Sales through digital platforms
0
%
Level of customer satisfaccion
0
+
Projects
0
%
Human talent retention
From our blog
Pronto BPO at CCW Orlando!
Best practice strategies for enhancing customer satisfaction, employee experience and minimizing customer effort. Take a look: https://www.designinnovationglobal.com/events-chief-experience-officer-exchange?mac=CMIQ_Events_Title_Listing&utm_medium=Portal&utm_source=ccw-digital
Adopto el teletrabajo, anticipándose a la Crisis Sanitaria
We adopt telework in anticipation of the health crisis Isabel Rosales Nanne, is the executive director of the Pronto BPO call center company, is a university professor and also has experience in corporate market risk management, in advising on Corporate Banking and an analyst of Investments acquired in international banking institutions. Her vision led the…
About Covid19
Since March 13, Guatemala presented the first case of Covid19. And we began to send our agents and staff to their houses for protection. We managed to send 90% of our staff in Guatemala to their homes and 100% of staff in El Salvador. We are still working and didnt have one day down…
Pronto BPO in El Salvador
Pronto in El Salvador We are growing, and we do it for our neighboring country. El Salvador opened the doors for us this 2019, we have Pronto BPO offices there. With an account in English and more than 100 people already in work, we continue with effort growing in facilities and staff. By this 2020,…
RC Expo in Madrid
Customer Relationship Expo !! We’re going to the expo in Madrid! You can register on their website: https://lnkd.in/gfsZuHr . . . . .
OSX Summit & Expo at London
OSX Summit $ Expo We would like to personally invite you to visit us at OSX London exhibiting and conference on stand 16. Registration is free of charge – http://bit.ly/2Wufu5B Venue: 1 Western Gateway, Royal Victoria Dock, London E16 1XL . . . . . #London #OSX
Pronto BPO celebrates the achievements of 2022 and projects itself for 2023.
Guatemala City, April 2023. Multilingual Contact Center and BPO, Pronto BPO is part of the TOP + America 2022 Ranking by TOP Companies, a position that confirms its commitment to its human capital and its status as the perfect platform for the projects it is developing this year. To obtain this nomination, an exhaustive process…
PRONTO BPO – A TOP COMPANY
The Contact Center and multilingual bpo PRONTO BPO is part of TOP Companies’ Top + America 2022 Ranking, a position that confirms that it is one of the most important companies committed to human capital in the region. TOP Companies is the world’s leading firm in the diagnosis and strengthening of organizational culture. It is…
Welcome Honduras
The Guatemalan company with more than 15 years of being a specialist in customer service, with highly qualified human talent and born with the philosophy of generating jobs to collaborate with the development of the societies where it is present, Pronto BPO recently opened its doors in Tegucigalpa, in order to further strengthen operations and…
Having trouble with your customers colletions?
Dealing with customers who have a reputation for paying late or not paying can be a difficult and complicated process that can be time consuming, especially if they do not have the right experience and tools to be able to deal with the issue correctly. One of the best ideas to handle this…
Benefits of hiring a Software Development Outsourcing Company
Thanks to the pandemic, the digital era has come a long way to be able to connect and continue working remotely, improving our business platforms and continue our operations without any problems.Nowadays, it is important to develop platforms so that a business can stand out from the competition, in addition to having tools that facilitate…
Workstation Rental?
What does an all-inclusive workstation rental service consist of: set-up, furniture and operation? Planning and carrying out the project of functional offices requires investing a lot of time, effort and especially capital. Nowadays, companies are trying to find ways to reduce costs in an efficient way, but this can jeopardize the conditions of the work…
Reasons why your business need a Contact Center.
Contact centers are growing in importance, as customers increasingly expect organizations to be consistently available on various channels, not just over the phone. You can find many solutions and complement your business with Pronto BPO. First of all, Contact Centers helps you build customer confidence & customer loyalty. When customers shop online, they all want…
Outsourcing: Revista Summa
Learn more about our business from the article made by Summa Magazine!Read the full article here: https://revistasumma.com/revista-summa-digital-edicion-331/ With more than 15 years of experience in customer service call center implementation, Pronto is considered as the best ally to offer “true customer service” trying to transmit that extra mile, being in the shoes of our customers…
Award Winning Call Center & BPO!!
Did you know? We are an Award Winning Call Center & BPO!!Over the past years, a new technology, unique in Guatemala, has been implemented that allows us to develop new services forcontact centers that need an omni-channel solution, including managing mass contacts across social networks and mobileapplications. We have a collection of different awards along…
HI HONDURAS! – Our new offices
Our headquarters are in Guatemala City, and we have managed to expand to our neighbor country, El Salvador. We are excited about the growth we have had thanks to our incredible clients, and we are excited for the our new beginnings in Honduras for this 2021. All the efforts that we have done during the…
Get in touch
Hey! We are looking forward to start a project with you!
We firmly believe in finding solutions to each obstacle and we assure you that we will find a way to achieve your goals.
Let’s make it happen.
Call us
+502 2414-4444 GT
+503 2254-9400 SV
+504 2512-3636 HN
sales@prontobpo.com
LocationS
Avenida Reforma 6-39 zona 10 Centro Corporativo Guayacán Guatemala, Guatemala
18 calle 24-69 zona 10 Centro Empresarial Zona Pradera Torre ll Quinto Nivel Guatemala, Guatemala
Centro de Negocios Kinetika,
Calle El Carmen y 17 avenida norte, Santa Tecla, El Salvador
Avenida La Paz, Parque Comercial Los Proceres. Centro Comercial Novacentro, 9no nivel, Oficina 1088, Tegucigalpa Honduras
EN 
ES