Pronto BPO – The answer you are looking for

ABOUT US

At Pronto BPO we believe that your success is our success, every client is important no matter the size. We are a multi-lingual Contact Center & BPO with locations in Guatemala, El Salvador, Honduras and soon USA. We know that in order to manage and help improve your business, we need to know how it works and that is why everyone is involved, including the CEO, in every account that we handle.

A great deal of effort and thought goes into every detail of the process so we can become a true extension of your company. We believe in long-term relationships by achieving metrics and maintaining high levels of service so you can reach your business goals.

We are a company we would want to do business with and that is why you will never be just another customer at Pronto BPO. Come Join us

CORE VALUES & PRINCIPLES OF OUR WORK

Honesty, Responsibility, Passion, Innovation, Excellence, Efficiency & Respect.

01.

Quality

We establish a connection with our clients with a view to improving operational quality, customizing every detail of the process and giving them the importance, they require.

02.

Integrity

We manage to keep up with innovation in all areas, modifying elements that we already have or creating total new elements to improve operational process and keep being competitive in the industry.

03.

Innovations

We based on a strategic evaluation after analyze skills, controls and systems to design a solution based on the goal we want to achieve. We trained the work team and give them knowledge to carry out the procedures accurately. After planning, pilots are carried out to ensure the achievement of the objectives and all this process to validating the results and finally make it happen.

04.

Safety

Carrying out the processes with the best quality, achieving the sum of outstanding actions and giving better results than expected, this are our most notable feature and it is our own personal goal.

WHY PRONTO BPO

Flexible

We are not a huge bureaucratic company. We are a mid-size company that can provide the individual attention you need and want from a partner.

Personalized Service

We will provide you with a personalized service that exceeds your needs. You will never be just another customer

Understanding of American Culture

Some of our collaborators have lived or spent time in the United States, and all are familiar with American TV, sports, movies and culture.

Multi-Lingual

We characterized of being one of the few Multi-linguals Contact Center in Guatemala. Maintaining a high level of English competency being able to service in English and Spanish with the same agent.

Work Environment

97% of human talent retention. Highest in Guatemala. Happy employees will be more productive and be more positive interactions with your customers.

Location

Our Guatemala headquarters location is less than a 3-hour flight from US. We also have offices in El Salvador and Honduras all located in a U.S. time zone. Soon to open our offices in US.

Our services

We conduct ourselves with efficiency, speed of response, attention to detail, trust, information provision, monitoring, and all the processes that compete with the operation, just to cover the needs of our customers.

BUSINESS PROCESS OUTSOURCING (BPO)

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Mentions & Testimonials

"We have worked in the operating sector of Customer Service, Sales, Back Office, Collections and Portfolio Recovery, obtaining excellent results in all areas. It should be mentioned that it is a company that stands out and fully fulfills its values respect, responsibility, order, passion, teamwork and honesty.!"

Cargo Expresso

Otto Arenas

"When we started the alliance with Grupo Tellamo, we had been working with another partner in Guatemala. Under Grupo Tellamo, we have managed to achieve more consistent service delivery and growth and we have felt more confident in our ability to direct our operations in accordance with local customs and laws, as well as in line with the values of our own company."

Prialto, Inc

Eric Taussig

"We highly recommend Grupo Te Llamo, S.A., which has provided us with the Call Center service for Express Cargo since September 2015. In this time through the telephone office calls have been answered from our clients and we have had an excellent quality of response, reaching the levels of care required by our organization."

Grupo Almo

Alicia del Pila Lozano

"In the time we have worked with Pronto Bpo, 4.7 million calls have been answered, in addition to this we are provided to reply service in social media messages. We have had a good quality of response and achieved the levels of attention required by our organization.!"