MISION
To be recognized, in the industry of
Contact Centers and BPO, as the best
option in innovation and service.
VISION
Our commitment as a Contact Center and BPO, is to make a difference by simplifying processes with qualified and committed staff, with excellent performance.
VALUES
Honesty, Responsibility, Passion, Innovation, Excellence, Efficiency, Respect.
*****
As Contact Center and BPO, we offer a complete and customized outsourcing solution.
We work with a common purpose:
Help your company become the #1 in the market,
and we are in charge of the first contact to do it right.
SERVICE
We establish a connection with our customers, with a view to improving operational quality.
PROCESS
We know what we want to be, what we want to do and what our goals are. So we use the resources involved in the precise time to take each step.
INNOVATION
Without innovation there is no improvement, and without improvement there is no purpose of change in an environment as competitive as the one we handle.
EXCELENCE
We try to do everything with the high rating, achieving the sum of outstanding acts giving a better result than expected.
Services
We conduct ourselves with efficiency, speed of response, attention to detail, trust, information provision, monitoring, and all the processes that compete with the operation, just to cover the needs of our customers.
AFFILIATIONS
Throughout the years we have in business, we have forged business alliances with companies that offer added value.
COLLECTIONS
We help the collection of debts, in the shortest possible time, trying to negotiate with the debtor.
PROCESSING ORDERS
We strive to have the best relationship with your customers, helping to meet their needs in the most efficient way.
TELEMARKETING
We connect with potential customers and listen to what they are looking for, we present the solutions, benefits and products that best suit them, helping your company to always be at the highest levels of the market.
CUSTOMER SERVICE
We handle business matters with your customers in a friendly, efficient and attentive manner.
TEC SUPPORT
We provide the best support and provide the right solutions at the right time.
You can enjoy our BPO services
We handle a very high standard, which makes us a formal, and very competitive company.
We choose the best staff, with our effective recruitment process, constantly providing training, and developing hand in hand with technology.
Our commitment is to provide the best service to our customers, filling international expectations.
Client’s Experience
We have worked in the operating sector of Customer Service, Sales, Back Office, Collections and Portfolio Recovery, obtaining excellent results in all areas.
It should be mentioned that it is a company that stands out and fully fulfills its values respect, responsibility, order, passion, teamwork and honesty.
CARGO EXPRESO
Oto Arenas
In the time we have worked with Pronto Bpo, 4.7 million calls have been answered, in addition to this we are provided to reply service in social media messages.
We have had a good quality of response and achieved the levels of attention required by our organization.
ENERGUATE
Melanie del Pilar Sancé
NEWS
We keep moving, inform yourself of all of our activities and achievements!!
About Covid19
Since March 13, Guatemala presented the first case of Covid19. And we began to send our agents and staff to their houses for protection. We managed to send 90% of[…]
Read more
New Operations floor for TaskEasy in El Salvador
We are proud and excited to open this new Operations floor for one of our accounts in Pronto BPO. We continue to grow with you and generate more jobs in[…]
Read more
Pronto BPO in El Salvador
We are growing, and we do it for our neighboring country. El Salvador opened the doors for us this 2019, we have Pronto BPO offices there. With an account in[…]
Read moreContact us!
It will be a pleasure to work with you…