At Pronto PBO we can handle Chat and Email for the different requirements our clients may have. We offer customer service, sales and technical support, maintaining high CSAT scores in these channels.
At Pronto BPO we believe that your success is our success, every client is important no matter the size.
We are a multi-lingual Contact Center & BPO with locations in Guatemala, El Salvador, Honduras and soon USA.
We know that in order to manage and help improve your business,
we need to know how it works and that is why everyone is involved, including the CEO, in every account that we handle.
A great deal of effort and thought goes into every detail of the process so we can become a true extension of your company.
We believe in long-term relationships by achieving metrics and maintaining high levels of service so you can reach your business goals.
We are a company we would want to do business with and that is why you will never be just another customer at Pronto BPO. Come Join us
We conduct ourselves with efficiency, speed of response, attention to detail, trust, information provision,
monitoring, and all the processes that compete with the operation,
just to cover the needs of our customers.
CORE VALUES & PRINCIPLES OF OUR WORK
Honesty, Responsibility, Passion, Innovation, Excellence, Efficiency & Respect.
We establish a connection with our clients with a view to improving operational quality, customizing every detail of the process and giving them the importance, they require.
We manage to keep up with innovation in all areas, modifying elements that we already have or creating total new elements to improve operational process and keep being competitive in the industry.
We based on a strategic evaluation after analyze skills, controls and systems to design a solution based on the goal we want to achieve. We trained the work team and give them knowledge to carry out the procedures accurately. After planning, pilots are carried out to ensure the achievement of the objectives and all this process to validating the results and finally make it happen.
Carrying out the processes with the best quality, achieving the sum of outstanding actions and giving better results than expected, this are our most notable feature and it is our own personal goal.
WHY PRONTO BPO
We characterized of being one of the few Multi-linguals Contact Center in Guatemala. Maintaining a high level of English competency being able to service in English and Spanish with the same agent.
We conduct ourselves with efficiency, speed of response, attention to detail, trust, information provision, monitoring, and all the processes that compete with the operation, just to cover the needs of our customers.
The personal experience a customer has with a service or product is of great value. We focus on first call resolution to ensure a good experience for every customer that calls in. We make sure that when our agents finish their training they leave as experts so that they can solve any scenario.
Sales is one of our greatest strengths. We have the experience to be able to meet and exceed the established goal. We achieve this by hiring our agents with great experience but also by keeping them highly motivated and with regular training sessions. We have outperformed our customer’s own sales teams.
Pronto BPO consider customer service a top priority in every campaign. From the moment they start training, they are instilled with a customer service culture that matches the values of our company. They are also frequently audited to ensure that they are able to provide the assistance the customer expected when they contacted us.
∙ Billing Support
∙ Account Inquiries
∙ Claims Processing
∙ Complaint and Problem Resolution
∙ Order Management
BUSINESS PROCESS OUTSOURCING (BPO)
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Mentions & Testimonials
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The ones who are crazy enough to think they can change the world, are the ones that do.
From our blog
Best practice strategies for enhancing customer satisfaction, employee experience and minimizing customer effort. Take a look: https://www.designinnovationglobal.com/events-chief-experience-officer-exchange?mac=CMIQ_Events_Title_Listing&utm_medium=Portal&utm_source=ccw-digital
We adopt telework in anticipation of the health crisis Isabel Rosales Nanne, is the executive director of the Pronto BPO call center company, is a university professor and also has experience in corporate market risk management, in advising on Corporate Banking and an analyst of Investments acquired in international banking institutions. Her vision led the…
Since March 13, Guatemala presented the first case of Covid19. And we began to send our agents and staff to their houses for protection. We managed to send 90% of our staff in Guatemala to their homes and 100% of staff in El Salvador. We are still working and didnt have one day down…
Pronto in El Salvador We are growing, and we do it for our neighboring country. El Salvador opened the doors for us this 2019, we have Pronto BPO offices there. With an account in English and more than 100 people already in work, we continue with effort growing in facilities and staff. By this 2020,…
Guatemala City, April 2023. Multilingual Contact Center and BPO, Pronto BPO is part of the TOP + America 2022 Ranking by TOP Companies, a position that confirms its commitment to its human capital and its status as the perfect platform for the projects it is developing this year. To obtain this nomination, an exhaustive process…
The Contact Center and multilingual bpo PRONTO BPO is part of TOP Companies’ Top + America 2022 Ranking, a position that confirms that it is one of the most important companies committed to human capital in the region. TOP Companies is the world’s leading firm in the diagnosis and strengthening of organizational culture. It is…
The Guatemalan company with more than 15 years of being a specialist in customer service, with highly qualified human talent and born with the philosophy of generating jobs to collaborate with the development of the societies where it is present, Pronto BPO recently opened its doors in Tegucigalpa, in order to further strengthen operations and…
Dealing with customers who have a reputation for paying late or not paying can be a difficult and complicated process that can be time consuming, especially if they do not have the right experience and tools to be able to deal with the issue correctly. One of the best ideas to handle this…
Thanks to the pandemic, the digital era has come a long way to be able to connect and continue working remotely, improving our business platforms and continue our operations without any problems.Nowadays, it is important to develop platforms so that a business can stand out from the competition, in addition to having tools that facilitate…
What does an all-inclusive workstation rental service consist of: set-up, furniture and operation? Planning and carrying out the project of functional offices requires investing a lot of time, effort and especially capital. Nowadays, companies are trying to find ways to reduce costs in an efficient way, but this can jeopardize the conditions of the work…
Contact centers are growing in importance, as customers increasingly expect organizations to be consistently available on various channels, not just over the phone. You can find many solutions and complement your business with Pronto BPO. First of all, Contact Centers helps you build customer confidence & customer loyalty. When customers shop online, they all want…
Learn more about our business from the article made by Summa Magazine!Read the full article here: https://revistasumma.com/revista-summa-digital-edicion-331/ With more than 15 years of experience in customer service call center implementation, Pronto is considered as the best ally to offer “true customer service” trying to transmit that extra mile, being in the shoes of our customers…
Did you know? We are an Award Winning Call Center & BPO!!Over the past years, a new technology, unique in Guatemala, has been implemented that allows us to develop new services forcontact centers that need an omni-channel solution, including managing mass contacts across social networks and mobileapplications. We have a collection of different awards along…
Our headquarters are in Guatemala City, and we have managed to expand to our neighbor country, El Salvador. We are excited about the growth we have had thanks to our incredible clients, and we are excited for the our new beginnings in Honduras for this 2021. All the efforts that we have done during the…
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Hey! We are looking forward to start a project with you!
We firmly believe in finding solutions to each obstacle and we assure you that we will find a way to achieve your goals.
Let’s make it happen.