The Guatemalan company with more than 15 years of being a specialist in customer service, with highly qualified human talent and born with the philosophy of generating jobs to collaborate with the development of the societies where it is present, Pronto BPO recently opened its doors in Tegucigalpa, in order to further strengthen operations and open new European markets.
The new Pronto BPO headquarters is located on the ninth floor of the Novacentro Shopping Center, located at Avenida La Paz and Parque Comercial Los Próceres. The growth has accelerated, the experience has gained more ground with the headquarters in Guatemala and El Salvador, in addition to having been awarded important massive contracts in international trade. For this incursion they have been further strengthened with features such as high English language standards, stability of telephone and internet operations, as well as cultural similarity with clients such as those in the United States.
This new office is based on commitment as a contact center and BPO. It aims to make a difference by simplifying processes with qualified and committed personnel, offering work of excellence. The areas of operation are comfortable and have been designed according to international standards.
The principles of order, responsibility, respect, passion and teamwork are guidelines that are shared with the Honduran personnel from the beginning of their working relationship, which they are encouraged to implement in their daily work, as well as in all aspects of their lives.
During the last few years, a new and unique technology has been implemented, which allows the development of new services for massive contact centers in social networks and mobile applications. This has been achieved by the professional and experienced team in charge of software development, which works to integrate the call center operation to the customer’s needs and offer the best tool that is adaptable to their objectives and goals, said Isabel Rosales Nanne, executive director of Pronto BPO.
A fundamental corporate principle of Pronto BPO is not to sell boxed solutions, but customized ones. For the company, it is essential to become the ideal support for clients from different industries, as well as to have the right tools for agents to communicate correctly with different client segments and end users.
An important aspect is that all services are evolutionary, they can be adapted to the changing needs of the business. As the company is the ambassador of the customer, it specializes in providing value processes.
In digital channels a point of innovation is the diversification of services depending on customer requirements. It has been possible to optimize and minimize the implementation time to the market average. That is why services are provided in a modular way to have faster and more efficient reactions.
Pronto BPO is characterized for being a contact center, BPO and software developer that focuses its actions in the professionalization of its human resources, complemented with the best tools to carry out its work, which in all the days is maintained a strict quality control in order to exceed the expectations of external and internal customers.
For software development, a planned and structured process is used, in which the source code is written and maintained, that is, from conception to final manifestation. And for Apps, specific applications are created with real solutions for the opportunities that customers visualize. In this way, resources are maximized and processes are innovated. The community
manager team creates the digital strategies and online sales, in addition to providing support 24 hours a day, 7 days a week.
Every account is valued, no matter the size of it, which is why we offer services with international practices, with quality standards, in addition to computer security control processes with PSI (Payment Card Industry Data Security Standard) certifications, explained Rosales Nanne. The Honduran team is ready to connect with the world, with actions that exceed the expectations of customers by observing the exceptional results in a technological, creative and pleasant environment.