At Pronto PBO we can handle Chat and Email for the different requirements our clients may have. We offer customer service, sales and technical support, maintaining high CSAT scores in these channels.
The personal experience a customer has with a service or product is of great value. We focus on first call resolution to ensure a good experience for every customer that calls in. We make sure that when our agents finish their training they leave as experts so that they can solve any scenario.
Sales is one of our greatest strengths. We have the experience to be able to meet and exceed the established goal. We achieve this by hiring our agents with great experience but also by keeping them highly motivated and with regular training sessions. We have outperformed our customer’s own sales teams.
Pronto BPO consider customer service a top priority in every campaign. From the moment they start training, they are instilled with a customer service culture that matches the values of our company. They are also frequently audited to ensure that they are able to provide the assistance the customer expected when they contacted us.
∙ Billing Support
∙ Account Inquiries
∙ Claims Processing
∙ Complaint and Problem Resolution
∙ Order Management