Training courses are a great tool to obtain notable improvements personally and…
In addition of being a Contact Center, BPO and Software Developers, we are specialized consultants with the best highly qualified Human Talent. Our experience comes from our history, our staff is ready to connect with the world, exceeding the expectations of our clients to achieve exceptional results. All in a technological, creative and pleasant environment.
To be recognized in the Contact Center Industry and BPO as the best option in innovation and service making our clients to achieve their higher goals with the best technology and workforce.
Our commitment as Contact Center and BPO, is to make a difference by simplifying processes with qualified and committed staff by providing innovation with technology, with excellent performance.
Honesty, Responsibility, Passion, Innovation, Excellence, Efficiency, Respect.
Principles of our work
We establish a connection with our clients with a view to improving operational quality, customizing every detail of the process and giving them the importance, they require.
We manage to keep up with innovation in all areas, modifying elements that we already have or creating total new elements to improve operational process and keep being competitive in the industry.
We based on a strategic evaluation after analyze skills, controls and systems to design a solution based on the goal we want to achieve. We trained the work team and give them knowledge to carry out the procedures accurately. After planning, pilots are carried out to ensure the achievement of the objectives and all this process to validating the results and finally make it happen.
Carrying out the processes with the best quality, achieving the sum of outstanding actions and giving better results than expected, this are our most notable feature and it is our own personal goal.
We conduct ourselves with efficiency, speed of response, attention to detail, trust, information provision, monitoring, and all the processes that compete with the operation, just to cover the needs of our customers.
Contact Center & BPO
- Station Rental
- Customer Service
- Service Desk
- Quality Control
- Specialized in each area
- Strategy Generator and Call to Action
- Technical Support
- Technical Support
Business Process Outsourcing (BPO)
Build and maintain websites; A website has an impeccable appearance, a fast…
Ex convallis eu viverra lorem pretium tellus dolor amet at euismod.
Convallis eu viverra lorem pretium. Morbi dapibus a tellus at euismod.
Class aptent taciti sociosqu ad litora torquent per conus.
Say hello to your best new ally
And goodbye to so many problems. Experience you can trust, service you can trust.
Mentions & Testimonials
“We have worked in the operating sector of Customer Service, Sales, Back Office, Collections and Portfolio Recovery, obtaining excellent results in all areas.
It should be mentioned that it is a company that stands out and fully fulfills its values respect, responsibility, order, passion, teamwork and honesty.!”
“In the time we have worked with Pronto Bpo, 4.7 million calls have been answered, in addition to this we are provided to reply service in social media messages.
We have had a good quality of response and achieved the levels of attention required by our organization.!”
Mellany Del Pilar Sancé
PRONTO in numbers
The ones who are crazy enough to think they can change the world, are the ones that do.
Customers around the world
Sales through digital platforms
Level of customer satisfaccion
of calls per year
Human talent retention
From our blog
Since March 13, Guatemala presented the first case of Covid19. And we began to send our agents and staff to their houses for protection. We managed to send 90%…
We are proud and excited to open this new Operations floor for one of our accounts in Pronto BPO. We continue to grow with you and generate more jobs…
Pronto in El Salvador We are growing, and we do it for our neighboring country. El Salvador opened the doors for us this 2019, we have Pronto BPO offices there.…
Customer Relationship Expo !! We’re going to the expo in Madrid! You can register on their website: https://lnkd.in/gfsZuHr . . . . .
OSX Summit $ Expo We would like to personally invite you to visit us at OSX London exhibiting and conference on stand 16. Registration is free of charge – http://bit.ly/2Wufu5B Venue: 1…
Welcome to our #Family guys
Get in touch
Hey! We are looking forward to start a project with you!
We firmly believe in finding solutions to each obstacle and we assure you that we will find a way to achieve your goals.
Let’s make it happen.
+503 2100 8679
Location 1 guatemala
Avenida Reforma 6-39 zona 10 Centro, Corporativo Guayacán Guatemala, Guatemala
Location 2 guatemala
18 calle 24-69 zona 10 Centro Empresarial Zona pradera Torre ll Quinto Nivel Guatemala, Guatemala
Location El salvador
Centro de Negocios Kinetika, Calle El Carmen y 17 avenida norte, Santa Tecla, El Salvador