Pronto BPO Links

About us

In addition of being a Contact Center, BPO and Software Developers, we are specialized consultants with the best highly qualified Human Talent. Our experience comes from our history, our staff is ready to connect with the world, exceeding the expectations of our clients to achieve exceptional results. All in a technological, creative and pleasant environment.

mision

To be recognized in the Contact Center Industry and BPO as the best option in innovation and service making our clients to achieve their higher goals with the best technology and workforce.

vision

Our commitment as Contact Center and BPO, is to make a difference by simplifying processes with qualified and committed staff by providing innovation with technology, with excellent performance.

Values

Honesty, Responsibility, Passion, Innovation, Excellence, Efficiency, Respect.

Principles of our work

01.

Service

We establish a connection with our clients with a view to improving operational quality, customizing every detail of the process and giving them the importance, they require.

02.

Innovation

We manage to keep up with innovation in all areas, modifying elements that we already have or creating total new elements to improve operational process and keep being competitive in the industry.

03.

Process

We based on a strategic evaluation after analyze skills, controls and systems to design a solution based on the goal we want to achieve. We trained the work team and give them knowledge to carry out the procedures accurately. After planning, pilots are carried out to ensure the achievement of the objectives and all this process to validating the results and finally make it happen.

04.

Excellence

Carrying out the processes with the best quality, achieving the sum of outstanding actions and giving better results than expected, this are our most notable feature and it is our own personal goal.

Our services

We conduct ourselves with efficiency, speed of response, attention to detail, trust, information provision, monitoring, and all the processes that compete with the operation, just to cover the needs of our customers.

Contact Center & BPO

Station Rental
Customer Service
Sales
Collections
Service Desk

Specialized Consultant

Quality Control
Specialized in each area
Strategy Generator and Call to Action

Software Development

Technical Support
Apps
Technical Support
Apps

Human Resources

Trainings
Recruitment

Business Process Outsourcing (BPO)

Say hello to your best new ally

And goodbye to so many problems. Experience you can trust, service you can trust.

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Mentions & Testimonials

"We have worked in the operating sector of Customer Service, Sales, Back Office, Collections and Portfolio Recovery, obtaining excellent results in all areas. It should be mentioned that it is a company that stands out and fully fulfills its values respect, responsibility, order, passion, teamwork and honesty.!"

Cargo Expresso

Otto Arenas

"In the time we have worked with Pronto Bpo, 4.7 million calls have been answered, in addition to this we are provided to reply service in social media messages. We have had a good quality of response and achieved the levels of attention required by our organization.!"