Learn more about our business from the article made by Summa Magazine!
Read the full article here: https://revistasumma.com/revista-summa-digital-edicion-331/
With more than 15 years of experience in customer service call center implementation, Pronto is considered as the best ally to offer “true customer service” trying to transmit that extra mile, being in the shoes of our customers and their customers.
It uses Artificial Intelligence integrated in the digital and voice channels, which allows to make the agents’ work time more efficient. In addition, the platform for outbound is individualized, according to the requirements of each customer, thanks to the programming of a robot used for predictive dialing, self-consultations and self-management.
Their biggest differentiator is the people, they have a professional and experienced team that is in charge of software development and works to integrate the Call Center operation with the customer’s needs”.